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Analytics
Features in Detail
Traffic Analysis
Traffic analysis report is generated to help you understand the flow of traffic on a daily basis from various sources.
Visitor Analysis
Visitor Analysis reports help you with the number of visitors visiting your content during any given period. Visitor information like location, browser, operating system details, and much more is displayed to help you understand your customer demographics.
Page Analysis
Page Analysis reports helps you understand which pages or products are frequently viewed. The average time spent on these pages is also displayed.
Keyword Analysis
Keyword Analysis helps you with the keywords that are used to reach your content. All the keywords used are listed with the number of visitors who used the keyword to reach your marketing content on the web. This helps you associate your content with the frequently used keywords.
Agent Activity Reports
This report displays the login timings, chat invitations, chat conversations, chat transfers, and stored messages used by the operators. With this report you can assess the operator productivity.
Agent Chat Reports
This report displays the operator chat conversation lines, response time by the operator, number of chats and survey information. This report displays the performance of each operator in graphical representation.
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