Wapr 24x7
Wapr 24x7 is a live-chat application for your website. It connects your visitors with your customer support teams in real-time. You can see what your visitors are visiting, what they are clicking on, and help them with answers to their queries - right when they are on your website. Wapr 24x7 provides your website visitors a wonderful experience. With a simple integration process your website is empowered with LiveChat .
By enabling instant interaction, delivering a full-spectrum view of the customer and providing real-time guidance and support, Wapr 24x7 will take businesses to the next level of performance. Wapr 24x7 can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions. With Wapr 24x7 provide your customers exceptional service experience, and strengthen your customer loyalty.
LIVE CHAT with your website visitors
With a simple integration of Wapr 24x7 script, you can start chatting with your website visitors to provide support, answer sales questions, or assist with online purchases instantly. Your support Agents/Operators can chat with multiple visitors at the same time. You can proactively invite your website visitors for a chat or engage them directly in a chat conversation.
Visitor Information
View live visitors as they browse your website. Get valuable information such as, what page they are viewing, what browser they are using, IP address/host name, visitor time on site, previous visits, previous number of chats, pages visited, virtual Geo-location view, screen resolution and more! Additionally, you can monitor all live chats on your website as they are occurring.
Reports and Analytics
Wapr 24x7 provides exhaustive reporting on website activity and operator performance. All website reports like the Visitor Analysis, Pages Analysis, Traffic Analysis and Keyword Analysis can be generated. Chat Analytics like the Agent Activity Reports and Agent Chat reports can be generated for assessing the operator performance.
