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Name* Email* Phone number What is the operating system ? Windows98 Windows 2000 Windows XP Windows vista Windows NT What is the MS Word Version you are using ? (All word service packs need to be updated) MS Word97 MS Word2000 MS Word XP MS Word 2003 Is MS Office installed completely? (Save as a document as "text with layout") Yes No Do you face this problem in other computers as well or only in this particular computer I face the problem in only this computer I face this problem in all the computers Did you install/uninstall any software in this computer recently ? Yes No Is the Username that you are currently logged in has DCOM permissions? (Only for TM) Yes No Is this computer in domain or workgroup? Domain Workgroup Is .net framework 1.1 installed in your computer? (Only for CSFTP, FTP Messenger) Yes No Select the product* -- please select -- External Client FTP Messenger Transcription Manager Subject* Access code Copy the code here: Problem   preview Attachments File 1 File 2 File 3

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