Chat with your website visitor

Engage your visitor with your sales and support teams in real-time. With the help of this feature you can increase online sales, order value, and customer satisfaction. Operator can also engage the visitors directly in to chat conversation. Engage opens up the chat window on visitor screen directly.

Track visitor behavior

Track your visitor behavior, pages they view, time spent on each page, their landing and exit pages and so on. Find out the referral page or partner site that directed them to your website. You can view the visitor's geo-location information and keywords they used to find your store or site.

Automated Messages

Send automated messages to your visitor when your support team is unable to respond to them. Based on your settings, automated messages are delivered to the visitors chat window. For example, if the operator is unable to send a message within "x" seconds, the system delivers a customized message to keep the visitor engaged.

Surveys

Customize your pre-chat Survey forms and route them to the right skilled operator. You have options to store the visitor's information. Post-Chat surveys help you to know the feedback on your service and operators. Visitors can write feedback about your service, operator skills and overall experience.

Chat History

Enrich your customer support by referring to the previous chats (chat history) the visitor had with your support team and respond accordingly. All the interactions of a particular visitor can be viewed at one single place.

Stored Messages

Pre-typed messages can be used while chatting with a visitor to shorten the response time of your support teams. Regular expressions or chat sentences can be stored so that they are typed with just a click instead of typing the whole sentence. Needless to say, this feature saves a lot of time for support teams.

Push page

Support your visitors by sending them the links of pages that will help them find the required information. For example, if a visitor is looking for a particular product page, the operator can send the required page link that can be directly opened on the visitor's screen.

Transfer Chats

Transfer chats between operators to manage traffic on your website. An operator can transfer the chat conversation to another operator without the customer knowing the change. The operators can transfer the visitor to a particular department to ensure that the customer gets the right information.

Single operator support for multiple websites

With Wapr 24x7 you can now support visitors from multiple websites of your company from the same operator console thereby saving resources and money.

Alerts/Rules

You can set rules to alert the operators based on certain criteria. For example, if the visitor is referred to your site from google.com you can set a rule that alerts the operator about this visitor.

Rules can be custom configured as per the requirement. Operator can identify the hot leads based on these alerts.

Email Signature

Email signature helps your email recipient to chat with you at the click of a button. By just copying script on your email signature, you can add a Livechat button to your email signature.

Generate Reports

You can generate the following reports. Visitor Analysis, Pages Analysis, Traffic Analysis, Keyword Analysis, Agent Activity and Agent Chat.